Frequently Asked Questions

Reception is open daily from 8am to 6pm, except Christmas Day.
Our pool and spa complex is open from 8am until dusk, perfect for a morning dip or an afternoon unwind.

Our kiosk is open on most weekends:

• Fridays & Saturdays: 4pm–8pm (last hot food orders by 7:15pm)
• Saturdays & Sundays: 8am–2pm (last hot food orders by 1:15pm)

We also run extended kiosk hours during NSW school holidays, so keep an eye out.

Check in is from 2pm for cabins and 12pm (midday) for sites.
Check-out for all bookings is by 10am.

Need to check in early or leave a little later? We can’t guarantee it, but you’re welcome to give us a call at Reception on the morning of your arrival or departure, if we can make it work, we will.

Arriving after hours? No worries, just ring us on (02) 4332 1447 on the day you’re due in, and we’ll organise a late arrival pack for you.

Don’t panic! Just contact Reception on (02) 4332 1447 on the day of your arrival to let us know your estimated time of arrival, and we’ll organise a late arrival pack for you. Please note, you will be required to pay the balance of your reservation at this time, to ensure a smooth check-in process.

A deposit is required to confirm all bookings. In most cases, this is equal to the first night of your stay, but it can vary depending on the specific terms of your booking.

If you’re unsure what applies to yours, feel free to give us a call, we are happy to help.
Full T&Cs can be found HERE

We accept Visa, Mastercard, AMEX, EFTPOS, and cash. You’re also welcome to pay by direct deposit, as long as payment is received before check in.

Please note that all credit card payments incur a 1% surcharge, except for AMEX, which attracts a 1.5% surcharge.

Changes or cancellations may be possible, depending on the terms and conditions of the package you’ve booked.

For full details, please check our Terms & Conditions page HERE, or get in touch with our reservations team at info@bluelagoonbeachresort.com.au or call us on 02 4332 1447, we’re happy to help.

Yes, all cabins come with linen supplied, so you’re all set for a comfy stay. Just don’t forget to bring your pool and beach towels, we’re pretty sure you’ll want them.

Cabins are self-contained, not serviced. Please note, linen is not changed during your stay unless requested, for stays of 5 nights or more. Please contact Reception to arrange.

Smoking is not permitted inside any cabins or buildings, or in communal areas such as the pool and spa complex or children’s playground. Please note: Smoking inside cabins will incur a $200 deodorising fee. If you do smoke, please be mindful of your fellow guests and considerate of any special requests or sensitivities nearby.

Yes, all tent and caravan sites include parking for one vehicle.

All cabins also include parking for up to two vehicles (except for Studios and some Garden Cabins, which allow for one). If you’re bringing a second car, just check in with Reception to arrange an extra access code.

Additional vehicles must be parked in the Visitor / Public parking areas at the top or bottom of our driveway.

Accessible parking is also available, just present a valid permit at Reception.

Yes, you’re welcome to have visitors during your stay, they just need to check in at Reception on arrival.

Please note that access to facilities may be limited to registered guests only, especially during peak periods or school holidays. If you’re unsure, just give us a call ahead of time.

Yes. We offer free WiFi throughout the resort, you’ll get the password on check in. Just keep in mind that due to our beautiful location beside the national park, the signal can be a little intermittent at times.

No, we don’t allow pets at the resort, due to our close proximity to the National Park and out of consideration for all guests.

Assistance dogs are of course welcome, just be sure to provide the relevant paperwork and register them with Reception prior to your stay.

We have a No Open Flames Policy at the resort. This means campfires, fire pits, and wood or charcoal BBQs aren’t allowed, due to our close proximity to the National Park.

But don’t worry, we’ve got designated BBQ facilities at selected cabins and throughout the park for all your sizzling needs.

For the comfort of all guests, we ask that no excessive noise occurs after 10pm, and that noise is kept to an absolute minimum from 11pm. We have a strict no party policy, unless prior arrangements have been made with management. Please also note that unregistered guests are not permitted onsite after 10pm.

For after hours assistance, please call 0499 218 122 to be connected to our Night Manager. In case of an emergency, always call 000.

E-bikes, e-scooters, hoverboards and similar devices are not permitted within the resort, as they remain illegal on NSW roads, and NSW road rules apply inside the park.

Good old people-powered bikes, scooters and skateboards are welcome. Just ride safely, no riding in the driveway, and don’t forget your helmet.

You’re welcome to request a specific site or cabin, and we’ll do our best to accommodate your preference. However, we can’t guarantee exact allocations, as sometimes bookings need to be moved for operational reasons.

Thanks for your understanding, we promise to always try and keep you as close to your preference as possible.

Blue Lagoon Beach Resort is a short term accommodation provider, so the maximum stay is 28 days. If you’re planning a longer visit, feel free to reach out, we’re happy to chat about your options within those limits

Our sites come in all shapes and sizes, so we allocate them based on the exact measurements you provide when booking. That’s why it’s important to be as accurate as possible, to make sure your van fits comfortably and safely.

When measuring your caravan, please include the drawbar (the front section that connects to your tow vehicle), as well as anything attached to the back, like toolboxes or bike racks.

It helps us find the perfect spot for you, and avoids any awkward squeezing in on arrival.